Mastering 30-Day Accountability in the CMS TEAM Model

From Quality Scores to Downside Risk: What TEAM Participants Need to Do Now

A recent webinar on the CMS TEAM model focused on one urgent message: care teams that understand the importance of daily coordination influences readmissions, quality scores, and financial outcomes.

The webinar featured Sheela, QurHealth’s protocol-driven AI assistant built for TEAM workflows. Sheela supports post-discharge follow-up, medication access checks, recovery check-ins, appointment reminders, and 24/7 inbound support, while escalating non-routine or clinical issues to humans.

As TEAM participants prepare for 2027, the message was clear: train care teams, understand the quality score mechanics, and build workflows now that can withstand downside risk.

Access full recording and slides here